FAQ
Boilers R Us are your first port of call if you’re experiencing any issues with your new boiler. If it is a manufacturer issue, you are responsible for contacting the manufacturer. Unfortunately we cannot control the manufacturer wait times. Your boiler manufacturer warranty does not include external parts, unless it’s a manufacturer control.
No need to worry, we do that for you! Our installation team will register your installation with the manufacturer and with Gas Safe. Paperwork will come in the post within 28 days.
Stop cocks are usually found in your kitchen, below the sink unit. However, you may find that in some properties in may be in the front hall or in a cupboard unit beside the sink unit.
Slowly being eclipsed by the other types, these are the “header in the loft” type boilers. The entire system is fed by two open header tanks in the loft. For central heating, a pump outside the boiler is used to pump water to the radiators. The domestic hot water, meanwhile, is stored in a cylinder tank. This system has several drawbacks, including low water pressure at the taps nearest to the tank. Overall, it is the most costly and complicated of the three systems to install.
Also known as a regular boiler, a regular boiler system is made up of a number of parts including a boiler, heating controls, a hot water cylinder, a cold water storage cistern plus a feed and expansion cistern. A regular boiler can often be found in older, larger homes and less are being installed as time goes by.
A combi boiler is both a high-efficiency water heater and a central heating boiler, combined (hence the name) within one compact unit. Therefore, no separate hot water cylinder is required, offering space saving within the property.
A system boiler still has a hot water tank, but has done away with an exterior pump and header tanks. The pump is an integral part of the boiler, which also has an expansion vessel to replace the cold tanks. Other integral components include a system programmer and valves.
System boilers are far easier to install than conventional heating systems, but have the disadvantage of being complex and therefore costly.
Once you’ve had an installation done you should make sure that your boiler is serviced every year. An annual service is required to keep your boiler in good working condition and keep the manufacturer’s warranty. We will send you a yearly service reminder, but as the homeowner you’re responsible for making your appointment.
From the 6th April 2018 the Boiler Plus Legislation is to be enforced which require new minimum standards and requirements when installing Gas Combination Boilers in existing buildings, in England only.
Boiler Plus is an additional legislation to Part L of the Building Regulations, introduced by BEIS (The Department of Business, Energy and the Industrial Strategy). It sets out new requirements for gas engineers fitting new boilers and heating controls, with the aim of reducing domestic carbon emissions and encouraging energy efficiency. The new standards we have outlined in the Boiler Plus document improve the way many people use energy in their homes by giving them greater choice, greater control, and tangible savings on their energy bills.
When replacing a Gas Combination Boiler, at least one option from the following must be specified and installed;
- Flue Gas Heat Recovery System
- Weather Compensation
- Load Compensation (Internet Control)
- Smart Thermostat with Automation and Optimisation
Your boiler must be at the correct pressure for the hot water to circulate properly between the radiators, especially if they are on different floors. Generally, the ideal pressure is between 1 and 2 bars, but this may vary from boiler to boiler. Ask your heating engineer.
Bleed your radiators. This reduces the pressure in your central heating system and therefore reduces the pressure in your boiler. Continue bleeding the radiator after you have expelled all the air from it until the pressure gauge returns to safe levels.
Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register, and the Register’s role is to act as a licensing body.
Gas Safe Register replaced CORGI as the gas registration body in Great Britain and Isle of Man on 1 April 2009 and in Northern Ireland and Guernsey on 1 April 2010.
Gas Safe Register investigates reports of illegal gas work. The information we gather is passed on to the Health and Safety Executive (HSE), who have the power to prosecute. To view these prosecutions please visit the HSE website.
Ensure an annual gas safety check on each appliance and flue used in the property. Normally you require to get a Boiler Service and a LLGS (Landlords Gas Safety) certificate.
On 1st October 2015 the Smoke and Carbon Monoxide Alarm (England) Regulations 2015 came into force. Private rented sector landlords have been required to have at least one smoke alarm installed on every floor of their properties and a carbon monoxide alarm in any room where solid fuel is used.
Please visit the HSE site to find out more information.